If you are a website owner, a problem can always emerge and it doesn’t necessarily have to be related to the web hosting service. For instance, something can go wrong when you bring a web-based app up to date or some vital content can be edited or erased accidentally. No matter what the essence of the problem might be, you will need to contact the respective client support staff and ask them to restore a backup or to assist you in troubleshooting the problem that you are encountering. How promptly they’ll do it will determine the period of time that your websites will be offline. For certain websites such as social networking sites or e-commerce portals, a continuous downtime can often mean lost visitors and money. That said, it’s quite important to use the services of a company that provides not only a good help desk service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting around for hours on end, or even all day, to obtain a response to an email or a support ticket. No matter when you touch base with us, we will lend you a hand within less than one hour with any technical or sales questions that you may have. The fact is, our actual reaction time rarely surpasses twenty-thirty minutes. As we’re at your disposal 24 hours a day, you will always receive help in a timely fashion and we know exactly how important this is in the electronic age. Soon after you contact us, we will answer your inquiries. In case you experience any technical challenge, we will deal with it instead of you, or we’ll provide you with all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk team reps will be at your service at all times and they will reply to any trouble ticket that you open through our web hosting Control Panel within maximum one hour. The ticket response time is guaranteed no matter if you have a generic question about your semi-dedicated server or you come across a certain predicament and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24-7-365 to cope with any technical, billing or general issue. In case you get in touch with us about anything that’s within our capability, we will resolve it before we respond to you, which means that you won’t have to wait around for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try out, what actions to take, etc.