Client Support Channels
A 60–Minute Response Guarantee
All your help requests will be replied to within maximum 60 minutes after the support ticket or email was submitted. If your case calls for further assistance from an administrator, we will direct the support ticket or the e–mail to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for discovering a solution. And if you order our Optional Admin Services package, all of the server administration tasks included there will be performed whenever you want.
A Topflight Help Desk Service
Our client support team will be online for you 24x7x365 should you require help working with our Web Site Control Panel or with any of the apps that we install for your convenience on the server. Furthermore if you need assistance tackling all the regular administration tasks on your dedicated server, you can have a look at the Optional Admin Services package, that includes data backup space, Operating System updates every week, troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
Our Web Site Control Panel was preinstalled for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the how–to articles also video versions that demonstrate all the actions that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.