Customer Support Channels
A 1–hour Response Guarantee
Providing quality support promptly is our high priority, so we support each shared plans plan with a one hour ticket resolution warranty. The moment you send a ticket or post a message, our client help support crew will try all they could do to provide the most acceptable answer to your issue and to provide you with assistance in due time.
A Top–quality Support Service
Our assistance service is offered by a group of proficient professionals who are prepared to answer your request right away. You could contact the support team by opening a customer assistance ticket from your Web Site Control Panel or by posting us an e–mail message. On working days, you can also contact us on the telephone or use the live chatting option.
An Intuitive Help Section
The Control Panel has a broad knowledge base which is built–into all sections. In each part, you will find a Help press button which will load for you a list of step–by–step tutorials on how to make use of a certain option or carry out a certain action. In addition, we have prepared guide clips so as to get a better idea of the Control Panel’s interface.