A 99.9% Server Uptime
Our shared hosting system is based on a secure, first–rate hardware configuration and a heavily customized Linux variation. That is why, no matter what your website is, or how many web site visitors you’ve got, or even in case there’s a DDoS attack, our physical machines will remain up and running and your sites will remain accessible online.
All our shared plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
In order to offer a high–performance web hosting service, you can hardly depend on the default network configuration in a datacenter. We have built our own custom network to ensure the fastest possible connection speed with the outside world.
And because of this, regardless of which data center facilities you select: our data center in the USA, our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe or our data center in Australia, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee is available with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to minimize all potential risks with our cloud hosting packages and even though our company provides top–class customer support, there are times when the client is simply not pleased with what we offer. Or he has to move to a more robust hosting solution, like a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not pleased, you will get a refund.
24/7 Technical Support
We’ve attentively handpicked each individual member of our 24x7 support department to ensure that we can offer the best possible client support you can possibly get. Each of our technical support engineers has several years of experience working with hosting accounts behind his back, so they know what they are doing. Plus, they are available to you 24/7/365 – you will be able to get in touch with them whenever you want and they will reply to you as fast as possible.
Their average support ticket response time is below twenty minutes, whilst with other web hosting distributors you need to wait around for days. And we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to within an hour.