1 hour ticket response
Quick support is our chief concern and this is why we’ve got a team of experienced technical support engineers who are eager to provide a quick reply to any question that you may possibly have. Just send your customer support ticket from your Web Site Control Panel and we will respond back to you within one hour at the latest. In fact, we work hard and aim for a twenty–minute response time.
An Outstanding Help Desk Service
Our customer care staff representatives possess immense experience in the shared plans world and are proficient enough to deliver a prompt solution to your problem. If, however, the problem at hand is not within the competence of a customer service technician, the helpdesk ticket will be sent to a developer or sysadmin for additional investigation.
A User–Friendly Help Center
Built into the Web Site Control Panel is an easy–to–navigate Help Center section, which features various information sources. You can search through a routinely updated knowledge base featuring web hosting account management articles and web site administration articles, watch our how–to video tutorials or take a look at the F.A.Q. archive.
