A ticketing system is the most widespread means of communication that hosting companies offer to their clients. It’s most often part of the billing account and is the most efficient way to fix an issue that takes some time to investigate or that needs to be escalated to a sysadmin. Thus, all comments provided by either party will be stored in the same place in case somebody else wants to work on the given issue and the information in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, so you will need to sign in and out of no less than 2 accounts in order to accomplish some procedure or to touch base with the company’s customer support team. If you wish to administer a couple of domain names and each one of them is hosted in a separate account, you’ll need to use even more accounts at the same time. On top of that, it can take a significant span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing through your files or updating different account settings. The ticketing system is being strictly monitored 24-7-365 by our client support team members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive help. In contrast with some hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info regarding any technical or billing problem. On top of that, you can read a selection of informative articles, which will help you resolve the most commonly encountered difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was designed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account from a single location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or bump into a difficulty, you can contact our help desk team members instantly without having to sign in to some other admin interface. You can search through your website files or check various settings within your account whilst posting a new ticket or reading the response to an older one. In case you’ve got a huge number of tickets and you would like to find a particular one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We’ll make sure you get a response in less than sixty minutes irrespective of the nature of your enquiry or problem.