The availability of the customer and technical support that a shared hosting company provides can tell you a lot about the services they provide as well. If you're allowed to use just emails and / or tickets, you have most likely discovered some reseller and not the actual hosting provider. If this is the case, you will have to wait for a few days so as to get an issue resolved since your reseller may not be checking their communication regularly or they may need to consult with the true hosting company for additional assistance. If the provider can provide different means of communication with quick response time which are available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you will enjoy timely assistance and top quality support since they'll have direct access to the servers where your account is. Regardless of the issue - sales or technical, it's generally much better to contact your hosting company right away using your preferred method of communication.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 customer, billing and tech support for all our shared plans. Even if you aren't our client yet and you have questions, we will assist you in a timely manner and provide you with the necessary information, so as to give you the choice to make the best decision when you get a new hosting account. We are available any time, including holidays and weekends, and we supply multiple means of communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have a couple of telephone numbers all over the world, so you can call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you get a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and general questions. Our agents can help you choose the perfect plan or supply you with information about our servers, so as to verify whether the system requirements for your web sites are met. In case you're a current customer, you can also get in touch with us through email or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these two methods of contact, you will get an answer within less than one hour and that’s 24/7, including weekends and official holidays. If you've used the web hosting services of other suppliers, even big ones, you'll be able to compare the reply time considering that it often takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious problems and / or questions associated with the pre-installed software your server comes equipped with. In case you haven't acquired your VPS server package yet, you are able to find out more details about our services by giving us a telephone call or by using our live chat service. For more tech problems, you can send an e-mail message or open a trouble ticket through your billing Control Panel and you will get support within less than an hour irrespective of the time of the day, even on holidays and weekends. The actual response time normally doesn't extend past thirty minutes. If you need assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade which you can include to each and every VPS plan and our administrators can help you with any installation or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time guarantee, you will benefit from timely support when you buy a dedicated server through our company. Our customer and tech support teams are available 24/7/365, which means that when you open a ticket from your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it at any time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the more suitable option when the issue in question requires a longer period of time to be resolved or in case it should be forwarded to our administrators, since it is a lot easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to call us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.