In case you've ever had a shared hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for some things it is better to consult with a live person over the phone instead of exchange tickets or e-mail messages. If you want to know more about a service before you order it or in case something small-scale should be made, for example, it'll be easier and a lot faster to get it done live. When you have the option to seek the advice of representatives by phone, it's also very likely that you are using the services of a real hosting supplier, not a reseller. The type of support that you'll get by phone differs between different providers - from very general matters to expert technical support. Typically the majority of providers will offer you pre-sales assistance and 1st level phone support, while more complicated technical issues are managed through electronic mail or tickets.

Phone Support in Shared Hosting

We believe that the option to communicate with a live representative is very important, for that reason we have three support lines worldwide (Australia, USA and UK) and you're able to reach us over the phone for 14 hours every day. In case you consider purchasing one of our shared plans, for example, you're able to phone us and find out more about our services before you order to make sure that we do meet all of the system requirements for your sites. Following your order, you will be able to get in touch with us about all the sales and billing issues you may have, or receive any general or basic technical information you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use the ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours daily as part of the support services for every single semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you'll have to open a ticket if you experience such a problem, but for all your billing, general or small-scale tech issues you can always call us and we will assist you without delay to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our innovative cloud platform or you're able to get any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., Great Britain and Australia plus a worldwide number, so that you are able to call the one which is closer to your region.